Still waiting my licence to be returned but they did process payment on friday so hopefully not much longer to wait.
One thing to bear in mind. If you make any mistake with an application, they will e-mail you rather than attempt to ring you. There is no pending tray so you go back to the bottom of the pile and the waiting period starts all over again.
If you make an enquiry by telephone, the 'agents' are friendly enough, dare I also say sympathetic, but they are not licencing officers and are not able to bypass the system. What they will do is add notes to your computer profile and confirm receipt of any paperwork you may have sent by post or e-mail.
nb still not arrived by tuesday - second class post no doubt !
Now apparently with the quality control department so still not dispatched.......!!!