Email address for flightcompensation.com or alternative?
SATA Air Azores is stonewalling over paying compensation for substantial delays and replacement clothing. It apparently exempts itself from EU laws and regulations.
Our flights between Calgary and Lisbon were substantially delayed in both directions. In addition our bags, and those of at least two dozen other pax, failed to arrive in Lisbon. We had to buy replacement clothes as we had no idea what had happened to the bags. We later learnt that all the bags from four ontime WestJet connecting flights had been left behind in Toronto by SATA even though the SATA Air Azores filght iteslf departed Toronto two hours late. The bags did arrive two days later. SATA has also refused to refund the cost of the replacement clothes we had to buy.
An editor has suggested that I see if flightcompensation.com will help. The problem is their website does not provide an email address to contact them. Online forms are not an acceptable substitute for an email address. This omission gives a poor impression. Is flightcompensation.com a credible operation? If so, what is its email address or the name and email address of its CEO?
Is there any effective EU authority to ensure that EU laws and regulations are complied with by crooked airlines such as SATA Air Azores? What do various EU and national aviation authorities actually do for their taxpayer funded remuneration? Why should victims have to depend on private sector operations such as flightcompensation.com?
If flightcompensation.com is not credible, are their other compensation operations that will take this on?
We will appreciate your advice on how to obtain the compensation that is due to us under EU laws and regulations.