With out knowing what went wrong here, My wife is confirmed to a wheelchair. The high backed chairs are uncomfortable and having to be strapped in is degrading.
Observations of recent travels and using PRM services
INV,ABZ,TLV,LPA great nothing was to much trouble.
LHR waited for ages to be taken of the a/c
LGW great staff obviously understaffed and struggling
FRA high tech equipment but arrogant staff
LTN just had their hands out for tips