Reading the through the last couple of pages, one sincerely hopes that city movers and shakers aren't giving too much credence to the (management) expertise of posters, else the more negative posts may become self fulfilling prophesies, with the inevitable consequences for airline and airport staff, both direct and indirect employees.
It's important to remember that this is a public forum that can, and I'm sure is, read widely outside the industry.
I'm glad the fat isn't being chewed so publicly about my employer.