Originally Posted by
humbleppl
It is truly unbelievable how poorly this is handled by CX management. If I assume IT security is top notch (although with this company, nothing can be assumed), such data theft can happen and does happen. What is very unacceptable is that this has been hidden for 7 months; referring to a previous post, the theft of cabin and cockpit crew data is obviously still being hidden; that much to no "effect on flight safety". This case, very unfortunately, underlines the general management style of this company. It is a mix of arrogance (to believe its peers, shareholders, customers, suppliers, employees.. put up with such unbelievable incompetence, declining services, pay cuts- for the crew- etc.) and the incompetence itself. How can all these Swire inbreds still be there? When will some outside blood finally come in to save the company? What does it help CX/Swire if the complete management team have been employed within the Swire Group since decades; telling themselves since decades how great they are... when will Swire wake up???
Four years ago a university pal of mine who runs his own UK based IT company made a bid to take over the CX IT security. He had managed the IT security passes at the London 2012 Olympics. In his presentation at CX City he told the management attending that the CX sytems were "archaic" and open to hacking and extortion. "Prove it" came the challenge and they broke the meeting for lunch. In the afternoon session my pal continued his presentation and presented printed first class tickets to every manager present for a round trip to JFK the cost deducted from each and evey managers company credit card. He then went on to show them that the bookings were already in the CX system and there was absolutely no record of who/when or how the bookings were made.
He didn't get the contract but flew back first class !!