Originally Posted by
TangoAlphad
However this is what happens.
Do you want us to detail the reasons? 'Well at 6am today Mickey the baggage holder was a bit slow and then I couldn't find the headset guy to confirm good to push so got stuck behind a bloody BA Nigel... coupled with London airport traffic never gonna get that time back so there is your first 10 minutes and oh ya the French gave us a 1 hour slot which screwed us for the day'
Flying in Europe these days - which is generally operating at 105% of capacity - just gives us so many opportunities to be screwed if we listed them all to you we would need to generate a new delay code for that!
LOL, the comment was that it is better to say less
As pax, we really don't care how your company messed up, unless it gets beyond three hours, in which case 'operational reasons; is insufficient and we need to know the actual reasons, to put in a claim for statutory compensation or to learn it was (genuine) extraordinary circumstances. Pretending it was an ATC delay, when that component of the delay was only 11 minutes, is not advised.