One area flybe seems to shy away from is charging for excess hand baggage. I regularly see passengers with up to four items unchallenged at the gate and once onboard the crew rarely offload bags to the boot. This seems madness as other loco airlines make millions at this. Maybe flybe fear losing passengers by being strict but considering many routes have zero competition why not make some profit? I have even heard of refunds being issued to those that have been charged when they get onboard to find the person next to them has a bigger bag than what they were charged for. Madness!