megan; You are correct in that there are very few individuals that have their name to anything. Yes Mr Walker has a role and since he moved across from Airservices some 2 years ago the communications out of CASA have improved significantly. There are those within the organisation that still do their own thing and to hell with the industry they are meant to serve. Unfortunately Mr Walker does not have control of those individuals. The sooner those individuals are identified and shown the door the better - what some might say is the last of the iron ring? Those staff are only there for the money and their own ego. CASA is not only a regulator but a service provider. The sad part is that it does far more regulating than it does in service provision. They really need to get the legal people out of the letter writing and decision making - it might be more relevant to aviation then?