no one could ever possibly be held accountable for making a decision.
Thats the reason as I see it for the establishment of the office and employment of Rob Walker, Executive Manager Stakeholder Engagement (what a title). Correspondence comes out under his signature, not the individual making the decision. Replying through Mr. Walkers office will educe absolutely no reply. The wombats of bureaucracy remain deep within their burrows, unaccountable and untouchable thanks to Mr. Walker.