Originally Posted by
meleagertoo
Equally fudging the issue and especially not telling the truth is hazardous too.
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The thing pax so often seem to forget is that the airline isn't doing a delay for fun, to annoy them or (usually) because of their incompetence. They hate delays as much as the pax and the slow turning of the wheels is a sign of the complexity of an airline/airport operation, not sloth or disinterest.
Yes, indeed. Unfortunately, when humans have to make an excuse for themselves, they tend to be 'flexible' with the truth but when it's from others - they want 100% truth ...