B,
I don't think you're close enough to the hub to realise/recognise that this person was the engine of NPAS.
He allegedly bullied those below him and he allegedly gave the impression all was well to those above him. In particular he appeared to have had an uncanny knack of getting his CC onside everytime. He was a one man band and anyone who stood in his way - appears to have been removed. Many of those complaints may testify to this and all of the financial payouts were as a direct result of resistance to his plans and them being expelled.
It was only when the HMIC audit got its teeth into this mess, did the problems surface.
Be under no illusion - he was given a brief by the HO to cut and slash costs. This became his personal agenda and on a mercenary basis. With a met background - operating in West yorks must have been the perfect setting for his staff and peers to perceive him as a pariah.
Can NPAS recover..................................