From Hotel Tango
But note the common thread with them which is that they all date back to the golden days of air travel last century!
Maybe a tad philosophical, but...
Back in the last millenium, a guy on the Executive Board popped in to our office - doing revenue management/pricing for LH Cargo at the time - for a chat. Topic got around to the stupid sh*t that people did and got away with back in the day (ops agent doing the load sheet for a 707C to Bujumbura sees his VW turned up on the high lift, neatly palletized, tied down and tagged, purser on a 727 who was so small that he fitted into the waste container and had himself wheeled down the aisle with his hands sticking out of the top, collecting plastic beakers, hailing people via intercom walking past a security gate, asking them to help push it open and calling security to report people trying to break into the compound...) and he said "Where did all these people disappear to? And why did all the good ideas disappear?" Most of those "good ideas" came from a guy who became seriously rich from innovation premiums, (stringing a tennis ball on string across the remote B747F position as a docking indicator, finding space for an extra 10ft container at a 45° angle on 747Fs, the list goes on
It was because - over time - the Personnel department morphed into HR and became staffed with humourless buggers who would give transgressors a Good Talking To because what they were doing Wasn't On Anymore, oblivious to the fact that they were sucking the DNA out of the company. So the pranksters (who had a major overlap with the innovators) kept their heads below the parapet and any good ideas ran up against "Ohnoyouhaven'tgotanMBAthatdoesn'tsoundasifitcouldworkwe'llh avetodoafeasibitystudy". So you ended up with folks who reckoned that the new strategy would be based on standardised boxes which all customers would have to use (yeah, right...) and they'd have optimisation programmes that would work out in a couple of hours what went where. Instead of having the foreman with 30 years experience look at pile of cargo and say "This goes there, those ones here and here and fill up the gaps with the small stuff" In as much time as it takes to say it.
Of course, you've outsourced those 30 years of experience, so he's either earning less and demotivated to the max or sitting at home having a beer, having got out while he could.
You can transfer that to virtually any industry, not just ours, and you can ask THEIR customers about positive interactions and they'll say "Oh, it was waaay better in the last century..."