We have been into Reading, that is where the 3 outfits (Samsung phone geeks, Virgin network & Carphone Warehouse phone vendor) have given conflicting advice.
The Virgin shop folk checked her contract SHOULD be allow her to get pictures and video files, they also checked her phone settings. Samsung geeks didn't look up her phone spec but
were sure it was able to do the task. It is not the most up to date device, a Samsung S3 mini, about 5 years old.
We asked one of the picture senders to send the stuff to my phone number and I was able to access it but my network is different and my phone is a newer model (still a Samsung).
My phone has a different sized sim so we can't try swapping networks to see if the problems are phone or network related..........
Rans6............