" I think the cause of the problem is managers become too myopic of the bottom line to really care about what their consumers value."
They only care about how much profit they can suck out of the company at the top of the pyramid, same as all the other HK Hongs. "Consumer Value" is secondary if that !
CX (Swires) have spent decades designing this Money Maker and the last 20 years on how to rid it of that pesky noun called Profit. They have succeeded.