Glad that one had a good experience with Immigration and TSA out of Orlando. Now - who wants to know why that happened?
Well, I just happen to know. In Nov 2017, the big tourist places(Disney, Univ Studios, Shamu, etc) started getting a lot of reports of horrible service from the Orlando TSA and immigration. It started to affect the bottom line there, and as usual pressure was applied to the city manager, and the airport chairman. Who then promptly turned around in Feb 2018 and started looking at replacing ALL of the TSA govt workers with private firm. That sent a ripple through the rank and file, and by March, everyone in TSA(and to a lesser extent, ICE intake) that everyone's job was on the line.
Amazingly(not really) by late Mar, and all through this summer Orlando has ranked up near the top of airports with on-time, low wait, and friendly screening. Imagine that, threaten them all that they can be replaced - en-mass with cheaper and hard working labor and they get off their asses and start opening more lines, and letting stuff through faster. Traffic into Orlando was up, complaints down, everyone happy(except the TSA slobs who have to do the job they are paid for). 2016 ave wait time at MCO was about 48 min. In 2018 it's now more like 17 minutes.