Least we forget the trauma that the staff went through. When you hear "horror" stories about customers and disruption delays etc always remember staff do not cone to work to intentionally disrupt peoples travel, they come to do a job which can at times be fun filled but in a heart beat can turn tables to be something challenging difficult and stressful. Airports are really more like hospitals periods of intense calm then suddenly its like casualty bodies and people everywhere and as quick as it was manic it transforms to a Zen like state of inner calm. So please guys two sides to every headline.