Stobart Air-2

[JobsaGoodun]

I'm not defending the current position and agree that it shouldn't be the responsibility of the customer to do the chasing and said as much in an earlier response, but the legislation needs to be amended to get the required outcome you're seeking.

The legislation does not take into account franchise operations (of which there were probably none when the legislation was initially devised) and I guess, until it does, there is no obligation other than one of moral conscience for airlines to act differently.