CX reality check

[main_dog]

The short term answer, now faultering, was to employ hundreds of inexpensive teenagers to fill the seats when the captains were resting. This has backfired with these young men and women accepting the free training then jumping to RHS positions with airlines that care and offer real careers, not accountancy bottom lines. A bold new acceptance of reality is required to address all these problems. Sadly, the real world and the world according to Swire's do not coincide.

Spot on.

md