That is what you get when you outsource your IT department to cut wages. BA managers thought they were being smart when they made scores of experienced IT personnel redundant, and replaced them with inexperienced staff. It just goes to show that there is a lot of truth in cliches such as, when you pay peanuts you get monkeys. BA are finding out the hard way that having well-trained, loyal, well-paid staff, is better than having an outsourced company over which you have no control of standards, training and personnel. BA has learned nothing from the shambles that is outsourcing, which has created havoc in both the public and private sectors. What do BA managers care, it is only reputation, business, and ultimately jobs that are going to suffer the consequences. They managers will be long gone in to the distance, business degrees in hand, when that happens.