Alex Cruz, British Airways' chairman and chief executive, said: "We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers' data very seriously."
But not seriously enough!
Of course, the Board of BA (and the Director of IT in particular) must be very relieved that this is 'criminal' activity as then it's not their fault and no one will have to lose their gold plated job, company car and pension.
