Virgin Atlantic
My daughter, son in law and grandson are flying from Boston to Heathrow next Monday night with Virgin. They booked premium economy for the baggage allowance (grandson going to university in UK). Today she had an email to say that they had been put down in economy and scattered all over the cabin. Ok, she will get her refund, BUT, will she have to pay for bags free in premium and how can an airline get away with this? Anybody had it happen to them and what is the best way to kick up a stink? I expect this of Ryanair but Virgin?