Originally Posted by
Turtle controller
Reading this forum it appears that if there is arrogance anywhere it’s from the frequent users (pax and staff) that seem to think a red carpet should be rolled out before them, rather than having to mix with the commoners. Even more arrogance is then shown by thinking anybody reading an airport forum wants to listen to their constant carping, which is not borne out by the stats (Luton and Stansted are worse. Heathrow in the news for weeks of 4hr+ delays recently) . Then the final, supreme arrogance in assuming anybody recounting a positive experience is either an airport spokesman in disguise or is just benefitting from all the interminable whining that the regular suspects have deposited ( like a steaming dog turd) in this forum.
There is is a massive project ongoing to fix the issues, which surely means there is no arrogance? Except some on here think it’s arrogant to think that spending vast sums of money will fix a problem. Can’t win it seems.
Security at MAN was a total bin over Spring and early Summer. It's improved in recent weeks but still is pretty poor by the standards of the airports I use (which don't include STN and LTN admittedly but does include EDI, LHR, CDG and a multitude of other European airports).
The ongoing project is great news but I feel (as I've said before) that we're in the same place that LHR was in about 2005. The upcoming investment (enlarged T2 in this case, T5 in that case) is used to excuse things being very poor in the meantime. The attitude of the customer facing staff in both cases didn't help. Shouting loudly at queues seems to have become the norm in MAN security areas. I don't think any staff are doing it maliciously but it doesn't half make the area feel stressed and unpleasant. Everything at MAN feels very stretched at the moment and I don't think it's entirely down to lack of physical infrastructure. I have never, ever, ever seen all of the security lanes at T3 open and I've been through at least 25 times in the last year - often on Friday evenings, Monday mornings and other 'peak' times.