Originally Posted by
ETOPS
Any ideas how long an EU261 claim takes with Jet2? Suffered a near 4 hour delay earlier this month - peppered with some fantasy estimates from the handling agent
I'm only getting automated responses from customer services and I'm loathe to involve the various flight crew I know.........
Service was LS874 from FAO to MAN 8th Aug. Original 'frame went tech and G-LSAC was positioned in from LBA to MAN leading to the long wait - didn't get to bed before 5am.
Jet2 can really dig their heels in sometime, particularly if it's a contentious claim. In your case tho this appears to be a straightforward claim due to a tec issue. If you use their website it may be quicker as not all airlines respond to Resolver. You can push Jet2 along with a Notice Before Action if they don't come back to you in a reasonable time span and follow that with MCOL if required.
I have an outstanding claim with them myself.