The curse of outsourcing
Bet the "manager in charge" at he airport is having meeting with contact manager today
Then reports back to airport director saying improvement plan will be implemented.
What they mean is they passed the buck and their bad management has gone on to survive another bad report in the media.
Before outsourcing the management,team supervisor and staff involved would be writing reports and getting balliks kicked.
Then before outsourcing job satisfaction and team work would prevent most issues happening