I dont get why handling these days seems to be falling apart almost everywhere
at BMA at LHR I was duty officer for many years for Ops Traffic load control and passenger services
we had 50+ flights a day then in and out of LHR
MME GLA EDI BFS LBA LPL IOM BHX and EMA plus handled Brymon for their PLH EXT and NQY flights some with ISC connections
we self handled our pax, check-in, Ops and load control side, and Aer Lingus did our ramp and baggage/cargo handling (basically they put the steps on and unloaded the bags)
British Airways did the coaches for us if we were parked at remote stands
rarely did we see cock ups and delays which we see commonplace now....yes things were done more manual and very hands on then
thank god I am retired LOL