SAS - Just remember that the train to Plymouth from Penzance doesn't stop at Camborne on Tuesdays.
As to which of the OEM hierarchy should be painted the 'villain' we need a story-line that creates uncertainty and multiple possible transgressors.
Remember the golden rule of The Peter Principle' (people are promoted to their own level of incompetence) - all employees are required to be 'TEAM PLAYERS' which, when translated into corpoarte reality means that YOU play the game but THEY (management) ram the bat up your a****e.