Originally Posted by
Rated De
There precisely is the reason, encapsulated in one sentence why people like that ought be no where near signing the cheques in airlines.
There is no industry like aviation where the cost of poor decision making kills potentially hundreds of people at a time.
It is the plethora of MBA driven accountants that desperately cling to the myth of it being 'like any other business' where all that matters is revenue and expense.
Clearly the little dear hasn't read much literature on the Low Fare Model adopted by Herb Kelleher at Southwest.
It mostly certainly is not uniforms.
“If the employees come first, then they’re happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time, it is just the way it works.” – Herb Kelleher
Stick to law Ms Mcarthur
Someone associated with Virgin once said to me, talking up WN as an example of a great company - words to the effect "... if you go up to a engineer in the hangar at Soutwest he or she can tell you what the share price was the previous day..." I responded "Are these the same hangars that were not so long ago visited by the FAA and asked to explain the multiple breaches and failure to carry out urgent AD work...???"