Originally Posted by
rog747
yes part of thomas cook - a reasonable airline and you should expect the EU compensation for this 5 hour delay on arrival at final destination (as long as this was on on through ticket)
If the journey was not on a through ticket then the delay on arrival at FRA is likely the deciding factor here - has to be 3 hours or more to qualify for compo
the airline should have also fed them during the delays and the misconnex - if not keep receipts and claim any food and drink expenses
Don't make it too complicated.
All you need to do is to claim the EUR 600 + provide your bank account details + give them a reasonable deadline (14 days should suffice) + have a proof that Condor received your email (if Condor issues an auto-reply then you'll have your proof).
After the 14 days have passed you can straight go to court (first a Mahnbescheid or a EC261 collection agency who will take a commission).
Yes, they were through tickets, and we did get an acknowledgement of complaint receipt. I am hoping to keep it simple and have Condor say yes, we will compensate, please provide bank details for payment. But it's usually a good idea to plan for the worst and hope for the best.
