Originally Posted by
True Blue
It is how these issues are handled that are the problem. Too often, security person jumps straight into "you can't take that" rather than maybe passing the passenger onto some with more authority to help. So much depends on how these security teams are organised, do they work together etc. What is clear, it is not working well at the moment.
TB, true. Send the guy back to the Airline to get the item checked in was what should happen but that is why I mention timescale. Not always possible considering how late in the process it is. There is no leeway for the Sec. Agents though, so jumping straight to 'can't take it' is their job. As for having someone with more authority to help him, that would also be a hinderance to the set up in the long run (when everyone started asking for the senior staffer), not to mention an uneccessary step given that the rules are in place and the onus is on the passenger to present themselves in line with the restrictions as given by their airline during the booking process.
I agree with Watcher above, the new Contractor will hopefully reinvigorate things a bit.