Originally Posted by
Mark in CA
Am helping an elderly couple with their claim for delay compensation from Condor Airlines (part of Thomas Cook) after their trans-Atlantic flight experienced multiple, serial mechanical issues at US departure airport, resulting in missed connection at FRA and 5+ hour late arrival at EU destination airport. Would seem like a slam dunk case. Filed claim with airline July 22, 2018.
How long should I expect to wait to receive the airline's determination? Anyone have experience dealing with Condor Airlines? As this airline is based in Germany, would that be where I'd go for my Plan-B appeal?
yes part of thomas cook - a reasonable airline and you should expect the EU compensation for this 5 hour delay on arrival at final destination (as long as this was on on through ticket)
If the journey was not on a through ticket then the delay on arrival at FRA is likely the deciding factor here - has to be 3 hours or more to qualify for compo
the airline should have also fed them during the delays and the misconnex - if not keep receipts and claim any food and drink expenses
Don't make it too complicated.
All you need to do is to claim the EUR 600 + provide your bank account details + give them a reasonable deadline (14 days should suffice) + have a proof that Condor received your email (if Condor issues an auto-reply then you'll have your proof).
After the 14 days have passed you can straight go to court (first a Mahnbescheid or a EC261 collection agency who will take a commission).