Originally Posted by
29Alpha
that is understandable but that isnt really the airport, the handler is the party there thats embarrassing, the whole low cost avaition network is the reason for this, they batter airports and handling companies and everyone else involved down to the bare minimum so that people are just churned out onto the ramp/checkin with bare minimum traning now that it is now a safety hazard. I was talking to a dispatcher the other day and they didnt even know where to take passengers out of the lounges to the various assembly areas!!
Another issue is that because wages are so low and workload so high, people who work for handling agents simply don't care. They see it as just another job. Very few with a real interest or knowledge of the aviation industry want to work on the ground due to the poor conditions, so you're left with folk who see it as no different to working in a supermarket. It's just a job to get money. This goes up quite far sadly. I have had duty managers in the past who didn't know the difference between, say, an A320 and a 737 or who didn't even know how to reissue a ticket, yet they had worked their way up simply because they stayed the longest.