My experience with this company as SLF ( best description of status that I can find) is that they really could do with a bit of diversity. Maybe some more mature check in staff who actually understand that keeping pax in a terminal for hours without any explanation of what is going on is not how any airline should run? Maybe staff who when there is a problem have a better solution than attempting to sell you another ticket as a hugely inflated price while the aircraft that you are booked on sits there with nothing happening? Maybe back office staff who when they receive a complaint actually address the problem?
I'm also with the comments that I don't see any diversity of age among the cabin crew. Perhaps Ms McArthur could address this issue as its an easy one to fix. Just run the ads and the age discriminated will come running.
Wunwing