Originally Posted by
flybar
A mistake was made, an apology issued and a discount of £300 offered off the families next booking with Jet2. That should have been the end of the matter.
mik3bravo You clearly have an issue with low cost carriers which may be clouding the issue:-
Wrong! I have no issue with LCA at all. You are jumping to conclusions which are your opinion but you are wrong. In this specific scenario a mistake was made, apology issued, token gesture compensation provided so all good. However, lessons learned are needed here and procedural checks examined to ensure Jet2 have the right procedures and checks in place to ensure it doesn't happen again. You seem uber sensitive to any critism. Perhaps play the ball, not the man, eh!