Basically, Jet2 need to improve and make sure a repeat occurrence never happens again. That means Jet2 need to improve their processes, procedures and human factors revolving around these sensitive matters or risk being found to potentially have processes and procedures which do not protect against passenger discriminatory behaviours which could potentially invite a legal suit against the airline plus all the negative public relations that will generate. Over to Jet2 to get on top of this matter and sort it out fast. All it takes is a couple of random mystery passengers with special assistance requests to establish if Jet2 have their house in order. I will not be surprised if that type of watchdog random effort is planned now. Time will tell.