Originally Posted by
Council Van
Does any one bother to read the news article?
Jet 2 were aware of the request from the passnger but had failed to forward that information to the handling agents in Croatia.
They have held their hands up and accepted responsibility, it was an administrative mistake.
But the parents have to go running to the media. Regrettably this is becoming a regular occurrence with the disability sector of the population. 99.9% of the population would have accepted the apology.