Part of the problem, and it's the same at Manchester, is that long-term investment plans are confused with short-term customer experience. The fact that the airport is doing X,Y and Z to build more space is lovely but when you're one of the 1.4 million passengers going through Edinburgh in June and it's an awful set-up, you really couldn't care two hoots about a building project and won't want to do it again in a hurry. The only answer is for the airports to slow down the growth rate through terminal capacity declarations until the new infrastructure is in place to cope with it. The current limits are set too high. With MAG, my experiences suggest it's common across all three airports (MAN, STN and EMA). What surprises me about EDI is that Gatwick is so much better and GIP clearly recognise standards.