No one can deny that the company has taken a bashing on social media, much of it is its own fault and some not! Pprune is not as influential as it used to be, load of other sites like Facebook and Tripadvisor are significantly busier with passenger traffic.
I’m on the Airbus fleet and I can tell you that the feedback we receive has generally been very good. I can’t comment on the 737 operation. The National 757 debacle is now hopefully behind us and terms and conditions and day to day management of the operation is showing signs of improving. Many of my flightdeck colleagues are from good airlines like Monarch, Thomas Cook, Wizz, Turkish, Gulf and many others. We are without exception aiming to do a professional job and offer good customer service.