"Well said"....ummm, well...up until point #5, where you mentioned "transparency at an organizational level". How long have you worked at CX? If it's more than a week you will know that is laughable. I surely don't recall much in the way of "transparency" regarding the facts of the incident. Years later, most of us are STILL in the dark as to what really happened. I suspect that this suit will be settled out of court, and WELL before it hits the USA legal system. At least, if CX doesn't want a complete (and expensive) circus on their hands. MTCW.