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Old 27th Jul 2018, 15:55
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S.o.S.
Son of Slot
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Join Date: Feb 2013
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It is a complex and fraught subject, SLF3. Do look at other discussion threads here - there are many. They will help you find the legal definition but, crucially, many of the get outs that airlines try to use. Firstly, they ALWAYS rebuff a claim. This is because many then give up. The key definition is the delay of arrival after the scheduled time.

As a point to the future, if delayed, it can be very useful to take a photograph of the arrival board, or to do so online as soon as you get home.
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