Just been to Malta and back and yet again Southend was a joy to use. However as mentioned by tophat27dt the 5 minute drop off is a joke. As a local I dropped my wife off and parked the car at the MILS down the road, with only about 30 seconds to spare I arrived at the queue of 5 cars in front trying to exit. The first lady had obviously gone over her time and was using the call buttons to sort it out, the barriers went up and 3 cars got out so the 4th car had the same issue as by now he was overtime. I think I eventually got out 8 mins over my time, the barrier went down behind me and I watched as the next person then had to call the attendant (and a long queue had formed behind him) What a joke and surely now a full time job for someone to keep answering the barrier call button! just put it back to 15 or even 10 mins. 5 minutes is just not enough time.