Originally Posted by
ATC Watcher
It never stop to amaze me that we are working in an industry where the client ( the paying pax ) has in fact nothing to say but accept what others decide is best for them. and we are supposed to live in a market oriented global business!
I think there are many industries where this applies. The most obvious is Supermarkets. They always say, "We only offer what our customers want" But I have never had a supermarket ask me what I want - and I'm 61! But I have had supermarkets stop selling things I like and the only explanation they give is that not enough people were buying it. When they replace the item with their own brand look-alike product, one sees the lie.
I do not think that ANY global industry truly listens to it's customers. Look at the tech companies who supply computers, tablets and mobile (cell) phones.
End of rant.