Originally Posted by
Captain_Caveman
a reason is always given, customers receive a text message, an email, ground handling agents are told and expected advise customers and details are put on flight tracker.
Captain C
A rather sweeping statement.......but no reason given to me and a large number of pax at Luton on Feb28th this year
Never did find the reason even after, at one stage, my 64min55sec call to the easyJet call centre in Cape Town.
I just assumed it’s a bit like when a bus runs into your car and the bus driver says that the company insists he/she must never admit liability to the complainant.