Originally Posted by
Hipennine
I've done NCL - Narita twice with BA. Lost luggage both times (and both ways!).
Checking in at Narita, agent says knowingly "oh dear, you are going via London" - says it all!
I remember when there was a big story about it a few years ago and BA said they had tried everything but it was impossible to get the bags back to the owners.
A reporter saw many bags had perfectly good luggage labels on them.