Originally Posted by
fa2fi
I've used them at least once a year for twenty years and they've never lost my bag once. The connection is easy and a dream since T5 came online. I'd take BA versus the train, the faffing about crossing London. Works a dream connecting BA/BA or BA/AA and in reverse AA/BA and BA/AA even with the terminal change when flying American. I always check a bag in too when connecting to long haul.
I've done NCL - Narita twice with BA. Lost luggage both times (and both ways!).
Checking in at Narita, agent says knowingly "oh dear, you are going via London" - says it all!