Certainly time some heads rolled. The passengers, the airlines, the CAA & The Dept for Transport - none of them are happy with Manchester Airport at the moment. The only people smiling are the shareholders who have just been paid record dividends. Given that the security screening declared waiting time is 15 minutes- then passengers should be refunded their £5.73 passenger security charge if the airport fails to meet their own target., as you would for a delayed train etc. To get away Scott free charging £11.44pp airport facility fee and a £5.73pp security fee without delivering an acceptable service level needs to end. Time the regulator imposed some penalties- otherwise it's water off a ducks back. Only when the shareholders are affected will anything change.
Last edited by Mr A Tis; 18th Jul 2018 at 15:12.