"It is hard to imagine a more stupid or more dangerous way of making decisions than by putting those decisions in the hands of people who pay no price for being wrong."
Love this saying and it is this concept that has led me to withdraw all of that good will and flexibility that make airlines tick. There are few professions (if any) that are not recognised as a true profession where an individual can be solely responsible for so many lives, including their own, be blamed for the actions of others and yet not be truly at fault.