Originally Posted by
Mr A Tis
30 UK airports rated for service to passengers with a disability: 16 very good, 10 good, 3 need improvements and 1 poor ow.ly/rDYN50hXScL #AccessToAir
New report from the CAA on disability- Guess which airport was rated poor (2nd year running)
i don,t know how the airport will cope with further new routes as it really is struggling to handle the traffic it already has.
Having made record profits there really is no excuse on providing a better passenger experience, disabled or otherwise.
come on Manchester, this is getting embarrassing being bottom of almost every survey going.
you are destroying the reputation of what was a great airport.
The CAA report is crap, i.e. so poorly written that it boarders on arbitrary. However, it seems MAN clearly has or has had issues with the handling of disabled passengers. It is also pretty clear that the airlines are probably even worse. I would guess that there are some airlines that are much worse than others and are also much less likely to be willing to pay for quality service at an airport. Smaller airports tend to do better, and this may be because they are 'minimum gauge' on the service, where as the larger airports are much more dependent on specific staffing levels. Incidentally, this isn't a survey and the CAA doesn't make directly, accessible reference to the passenger satisfaction survey results for individual airports, just the industry as a whole.