https://www.bbc.co.uk/news/business-44807283
STN stars again for the wrong reasons. The dreadful and discriminatory service provided to less able passengers has been going on for years. Insufficient and sometimes outrageously rude staff, lack of equipment and a lack of oversight by the airport is ongoing. And now with a new company in town, a preferential service directed their way, presumeably because their management keep the pressure up for the expected service level. Intervention by my mob over the years seems thin or non existent because that would require effort so we continue to wait and wait and wait.........