[QUOTE=MoateAir; rather than answer the phones to those of us that have been in the queue for 30 mins trying to log our dissatisfaction.[/QUOTE]
30 minutes ..... you were lucky!
Looking at my phone bill I appear to have spent 64 minutes and 55 seconds on one of my recent calls to easyJet Customer Service (the call centre appears to be in Cape Town) in regard to a claim.
To be fair to easyJet all their call centre operatives were extremely polite and they eventually agreed to pay me the £760 compo claim in full, but it has taken over three months.