I'm sure some senior managers at MAN do read this forum and may even post. The messages relayed, especially by regular flyers through the airport, may well be more effective than contacting customer relations. The stories in the M.E.N., even if not totally accurate or complete, are hardly pleasant reading and will have made some impact.
However, without fuller information as to what is causing the problems, it's difficult to assess from outside how quickly they can be addressed and resolved. If it's the infrastructure in T1 and T3 which limits the space in which more security channels and equipment can be introduced, is that an easy fix? On the other hand, if existing security lines are not fully in use due to staff shortages, is it straightforward to bring in additional trained staff at short notice? Maybe, maybe not. Is the processing time for each passenger too long? If so, why? Are too many bags being referred for a hand check and second scan?
Nevertheless, it is difficult not to conclude that MAN waited rather too long after the financial crash when traffic numbers were increasing strongly before formulating plans for modernisation. If T1 is likely to remain until 2022, then some measures are urgently required unless some throughput can
be transferred to T2 sooner than was initially planned, assuming facilities there as the TP progresses can cope.